online printing

Full Color Printing Service - faqcommercial printing

  Shipping

  Can I ship my order internationally?

  How long will it take for me to receive my order?

  How do I check the status of my order?


  Ordering

  Customized Product Disclaimer

  Can I try your site out without being obligated to buy?

  Do products appear on screen with their actual size?

  What are the browser requirements for this site?

  Can I make a change to a submitted order?

  Is this site secure?

  Do you have any type of guarantee?


  Customer Service

  Is there any other help available online?

  What do I do if I forget my password?

  Will I receive unwanted promotional e-mail if I register with your site?

  How do I contact customer service?

  What is the difference between flat and standard business cards?




  Can I ship my order internationally?


Shipping available to:

The United States
Canada
and the following U.S. Territories:
Puerto Rico
Guam,
U.S. Virgin Islands
American Samoa
Northern Mariana Islands

back to top

  How long will it take for me to receive my order?


Orders usually ship within 5-10 business days.

Most products ship via FedEx Ground. FedEx Ground takes three to seven business days in transit, depending on your location.

If your order contains multiple items, the items may ship separately. Once we ship your order, you will be able to track the progress of each item via your order status page.

back to top

  How do I check the status of my order?


Information about an orders layout, order status, and a host of other information is available on the Reorders and Order Status page, which is available to all registered users.

To access this information simply follow these steps:

1. Go to your Reorders and Order Status screen (once you register).

2. Then, select the appropriate order or item from the list to view the information for that order.

back to top

  Customized Product Disclaimer


You are ordering a customized product.

As a user of this site, it is important for you to remember that you are ordering a customized product. This means that the images and type you place on your product will be printed exactly as you specify them. Therefore, it is important that you double check these elements for accuracy before submitting an order.

back to top

  Can I try your site out without being obligated to buy?


Absolutely! In fact we invite you to try the website out. There is no obligation on your part until you actually submit your order.

If you are not sure that you can find what you looking for, trying making some test products with the site. There is no obligation on your part. If you like what you see and choose to purchase something, just register and submit your order.

back to top

  Do products appear on screen with their actual size?


A product may not appear as its actual size on your screen for two reasons:

1. Some products are scaled up or down so that your layout preview will better fit your screen. For example, certain larger products, such as bumper stickers, are scaled down considerably so that you will not have to scroll to view your entire product. Certain smaller products, such as business cards, are scaled up slightly to make the small fonts on such products more readable.

2. The size of images on your screen is dependent upon your computer platform and your monitor resolution settings. Therefore, even for products that are not scaled up or down, the image may appear larger or smaller on your particular screen.

While products may not appear as their exact sizes on your screen, we do display all layouts proportional to their size so that you can get an accurate feel for what the product will look like. Also, the layout preview has the actual size (in inches) clearly indicated on the layout screen.

back to top

  What are the browser requirements for this site?


Any browser capable of rendering frames should be capable of ordering printed products on our site. We use frames on our product layout page to help make designing products easy, fast, and intuitive. Certain cosmetic features require Netscape Navigator 4.03 or higher for Macintosh or Windows, or Internet Explorer 4 or higher for Macintosh or Windows.

We use Bitstream's TrueDoc technology and Microsoft's Embedded OpenType technology to display the actual font you have selected during the product layout process. TrueDoc requires Netscape Navigator 4.03 or higher for Macintosh or Windows. Embedded OpenType requires Internet Explorer 4 or higher for Macintosh or Windows. (IE for Macintosh may not display certain fonts correctly.) Therefore, if you are using Netscape Navigator 4.03 or higher for Macintosh or Windows, or Internet Explorer 4 or higher for Macintosh or Windows, your product layout preview should display the actual fonts you have selected.

If the product layout preview does not seem to display the fonts you have selected, you may want to upgrade your browser.

Note: Upgrading is not necessary! On the actual printed product that we ship to you, we will use whatever fonts you specify.

back to top

  Can I make a change to a submitted order?


Submitted orders go immediately into production. For this reason we cannot accept changes or cancellations. When placing an order, you are given the opportunity to review or modify your design anytime up until the credit card information is submitted.

back to top

  Is this site secure?


In designing our system we made the protection of your information a top priority. We have incorporated the latest technologies in data protection to assure that you have a worry-free experience.

* Secure Sockets Layer (SSL): By using SSL we are making use of the highest level of protection available on the internet.

* Encryption: By using Secure Sockets Layer we are also implementing a system of encryption to protect your information.

* Credit Card Verification: We use a proven e-commerce software solution to verify that the credit card information for every order is correct and valid. This allows us to check for cards that have been reported as stolen.

* Credit Card Account Numbers: We do not store your credit card account numbers in any of our systems.

* Confirmation E-Mail: A confirmation e-mail will be sent to you each time an order is placed with your account. This will help to alert you to any suspicious activity with your account.

back to top

  Do you have any type of guarantee?


Yes!

If, at any time, you are not satisfied with the quality of your custom printed product, notify us via our online form and we will redo your order free of charge.

If you are not satisfied with the design and layout of your custom printed product or your paper and ink selections, we are not able to redo these orders free of charge. Please make sure to check the design and layout of your product before you make your final purchase. For example, if you enter your phone number incorrectly, we will not be able to redo that particular product free of charge.

Please contact us if you have any questions.

back to top

  Is there any other help available online?


Yes!

If you are a first-time user, click this link for our online printing instructions.

Also, we have placed contextual help throughout our site to help you with common questions.

You may have noticed the following image while visiting our site: Tips window

By clicking on this question mark a "Tips!" window will appear with timely help regarding a particular function on our site.

If you need additional assistance with your online order, please call 1-812-981-4949.

back to top


  What do I do if I forget my password?


If you forget your password, you may request a new one using our automated password assistant.

Just click here, submit your registered e-mail address, and a random generated password will be sent to your registered e-mail address.

back to top

  Will I receive unwanted promotional e-mail if I register with your site?


You may specify at any time that you do not wish to receive promotional e-mail from us.

Occasionally we like to send out emails to our customers to let them know about promotions and special deals. However, we understand that such e-mail can be annoying to some customers so we let you decide whether or not you receive such e-mail from us.

If you wish to be removed from our notification list, follow these steps:

1. First, go to your Account Maintenance screen (once you register).

2. Second, select the "Modify E-Mail Address" link.

3. Last, uncheck the check box appearing under the e-mail information and click on the Apply Changes button.

back to top

  How do I contact customer service?


You may contact us at any time by using our online customer service form. Use the "Contact Us" link that appears on every page.

If you need additional assistance with your online order, please call 1-812-981-4949.

back to top

  What is the difference between flat and standard business cards?


Flat printed business cards are produced using a very high-quality printing process (Offset Printing), which produces crisp, clear results. The ink is absorbed into the card stock creating a smooth finish that is flat to the touch. There is no texture or height to the ink.

Raised printing, also known as "thermography" printing, is a process in which a powder resin is dusted over the wet ink and then melted, causing a raised print surface. Thermography produces a raised appearance throughout the printed piece.

Both cards are produced using an offset printing process.

back to top

2003-2014 ImageMakerGraphics.com. All rights reserved worldwide

Business Printing