1. What are the advantages of purchasing a website template?
2. What do I receive when I order a template?
3. In what formats are your templates available?
4. What am I allowed and not allowed to do with the templates?
5. What is the difference between unique and non-unique purchase?
6. Is it reasonable to make a unique purchase of template that was already purchased before?
7. Is the license a one-time fee payment?
8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
9. I would like to make payment by company check. Is that possible?
10. Is there any return policy?
11. I ordered a template but haven't received the download information.
12. I was billed twice. I received two emails from merchant.
13. Is it possible to reactivate my download link if it was deactivated after 3 days?
14. I would like to purchase a template, but it is not available on the site anymore.
15. How can I modify a template to suit my particular website?
16. Are your templates Microsoft FrontPage compatible?
17. What is Adobe Photoshop?
18. What software do you recommend for making HTML?
19. How can I modify the flash portion of the template?
20. When I try to open the flash .fla file, I get an error Unexpected file format.
21. Can I edit flash template in Swish?
22. Can I change the pictures on the flash animated website and put my own pictures instead?
23. What is the best place to find photos/images for modification of my template?
24. I was wondering if you could give me the contact info for a particular designer?
25. Is it possible to use your templates to develop websites for my customers?
26. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
27. Is the installation service included in the purchase?
1. What are the advantages of purchasing a website template?
The major advantage is price: You get a high quality design for just $20-$70. You don't have to hire a web designer or web design studio. Second advantage is time frame: It usually takes 5-15 days for a good designer to produce a web page of such quality you can download the Templates now.
Back To Top
2. What do I receive when I order a template?
After you complete the payment via our secure form, then you will receive a confirmation email with link(s) to download .zip(s). The .zip file(s) contains the following: PSD file(s), HTML file(s), fonts and advanced clipart library.
You will need unzipping software to open the .zip archive. Windows users may visit www.WinZip.com. Mac users may visit www.StuffIt.com.
Back To Top
3. In what formats are your templates available?
Website templates are available in Photoshop and HTML formats. Fonts are included with Photoshop file. In most templates HTML is compatible with Adobe GoLive, Adobe Dreamweaver, Microsoft Frontpage, and many other HTML editors.
Back To Top
4. What am I allowed and not allowed to do with the templates?
You may:
• Build a website using the template in any way you like.
You may not:
• Resell or redistribute templates (like we do).
• Claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of content providing companies and individuals.
• Make more than one project using the same template (you have to purchase the same template once more in order to make another project with the same design)
Back To Top
5. What is the difference between unique and non-unique purchase?
NON-UNIQUE PURCHASE:
Non-exclusive purchase means that other people can buy the template you have chosen some time later.
UNIQUE PURCHASE:
Exclusive purchase guarantees that you are the last person to buy this template. After an exclusive purchase occurs, the template is being permanently removed from the sales directory and will never be available to other customers again. Only you and people who bought the template before you will own it.
Back To Top
6. Is it reasonable to make unique purchase of template that was already purchased before?
Yes. Because there is very small chance that you will find the same design on the net. There are more than 4,285,199,774 webpages online now according to statistics on Google.
Back To Top
7. Is the license a one-time fee payment?
Yes, the payment for your template is a one-time fee without any additional charges. After purchasing you may use the template as many times as you need for one website.
Back To Top
8. Is it possible for me to pay one price and have access to all downloads for a certain amount of time?
Sorry, we do not provide membership based services for our Template Store.
Back To Top
9. I would like to make payment by company check. Is that possible?
Please use MoneyBookers payment option. They accept payments by check.
Back To Top
10. Is there any return policy?
Since our company is offering non-tangible irrevocable goods, we do not issue refunds after the product is shipped, which you are responsible for understanding upon purchasing any article at our site. Please make sure that you've carefully read 'sources available' section. We only make exceptions with this rule when the product appears to be not-as-described on a case-by-case basis in agreement of the parties concerned. The deadline for any refund claim is one week after the delivery date.
Back To Top
11. I ordered a template but haven't received the download information.
In this case please contact our Billing Department via support chat or e-mail.
Back To Top
12. I was billed twice. I received 2 emails from merchant
Make sure that these charges have different order IDs. If it is so, contact our billing department.
Back To Top
13. Is it possible to reactivate my download link if it was deactivated after 3 days?
Yes. Please contact our billing department and they will reactivate your link.
Back To Top
14. I would like to purchase a template, but it is not available on the site anymore.
The template has been sold out for exclusive price. Look for similar templates in our collection!
Back To Top
15. How can I modify a template to suit my particular website?
Please visit our Design Center Section to get detailed information.
Back To Top
16. Are your templates Microsoft FrontPage compatible?
Most of templates come with HTML that is compatible with Adobe GoLive, Adobe Dreamweaver and Microsoft Frontpage. Please check the 'sources available' field in the template preview window.
Back To Top
17. What is Adobe Photoshop?
Adobe Photoshop is the world's most popular graphics editing package. You can find more info about Photoshop and download a free trial version at the Adobe website.
Back To Top
18. What software do you recommend for making HTML?
We like Adobe Dreamweaver and GoLive, but there are many HTML editors available and some of our web partners offer free web editing software when you sign up for a hosting account with them.
Back To Top
19. How can I modify flash portion of the template?
You need to use Adobe Flash to edit animated parts of the template. Please visit the Adobe website
Back To Top
20. When I try to open the flash fla file, I get an error Unexpected file format.
This means that .fla file is incompatible with your Flash version. Please install Flash MX to edit this file or get in touch with our support personnel to have the file converted to appropriate version.
Back To Top
21. Can I edit flash template in Swish?
No. Our flash templates can be edited only with Adobe Flash.
Back To Top
22. Can I change the pictures on the flash animated website and put my own pictures instead?
Yes, you can.
Back To Top
23. What is the best place to find photos/images for modification of my template?
ImageMakerGraphics.com has put together a list of some of the Top Royalty Free, Stock Photography contacts - See Photos/Images here
Back To Top
24. I was wondering if you could give me the contact info for a particular designer?
Sorry, our corporate policy prohibits direct contacts with contractually obliged designers.
Back To Top
25. Is it possible to use your templates to develop websites for my customers?
Yes. It is perfect for designers who want to offer their customers a high-quality design and also save time and money. Mind that when you purchase the template with ordinary or exclusive licence you're entitled to create only one project (one domain name).
Back To Top
26. Can I put low resolution thumbnails of templates on my website for my clients to choose designs?
Yes, of course.
Back To Top
27. Is the installation service included in the purchase?
Some of our products like osCommerce templates, Zen Cart templates, etc. require installation to operate. Installation services are not included in the package price. Please contact us to find out whether we will be able to install the specific product for you.
Back To Top
